A little slice of nice
December 14, 2013 § 17 Comments
The whole Specialized – Cafe Roubaix brouhaha has ended. Mike Sinyard, the president of Specialized, flew up to Canada and apologized to Dan Richter, the owner of the bike shop, which is located in Cochrane, Alberta. ASI, the company that owns the worldwide “Roubaix” trademark, stepped in and told the shop owner that they would be glad to license the word to Richter for a very small fee.
Everybody shook hands and went home, except for Richter, who was presumably already home. I looked up Cochrane on Google Maps and confirmed what I’d assumed. Cochrane, on the outskirts of Calgary, is out in the middle of nowhere, about 450 miles from the huge U.S. city of … Missoula. It sure seemed like a lot of legal fees in order to crack down on Mr. Tinyshop.
In a sport that has a tough time stepping away from bad news, though, this vignette is a great example of what makes the bicycle industry less of an industry and more of a community. With annual sales in the neighborhood of $500 million in a market that in is estimated to be worth over $70 billion by 2015, Specialized, despite its relative market dominance, is a very, very small part of the community.
Specialized may represent the big corporate side of cycling, but in the global scheme of corporate entities it’s little more than a local bike shop on a very conservative steroid program.
Quick to blame, slow to thank
The rank-and-file bicycling community used Facebook and Twitter and email to send Specialized a message. The simple message was that bicycling remains a community that functions on the efforts of small shops. Sinyard got the message. The Internet, however much it may have taken a bite out of shop sales, has also contributed to more people riding more complicated machinery that requires, yes, a bike shop to repair and tune and ultimately replace what you bought online. Very few riders don’t have a bike shop to which they feel loyalty, and that loyalty is almost without exception the result of a good personal relationship they have with a real person behind the counter.
How many people can say that about their other shopping choices?
“I go to Wal-Mart because I love Fred, the greeter who’s there on Thursday mornings between six and ten.” It’s kind of hard to imagine.
Sinyard and Specialized got the message, and they acted with extraordinary swiftness. When’s the last time the CEO of IBM or Microsoft or Apple got on a plane to make a video and personally apologize for sending out a cease and desist letter?
We can criticize the steps that led to Specialized leaning hard on Cafe Roubaix, and we did. Can we also step back and thank Sinyard & Company for doing the right thing? I’m pretty sure we can.
I’ve ridden two Specialized bikes, the SL3 and the Venge. They were both extraordinarily good bikes. I bought them from PV Bikes, a Specialized store before the owner died, and the service I got at that shop was phenomenal. One of the biggest supporters of cycling and racing in Southern California is the Surf City Cyclery in Costa Mesa, run by Mike Faello. Mike and his team, with the full support of Specialized, put one of the very best faces on cycling in one of the country’s biggest markets.
Sinyard’s decision reflects well on himself, on his company, and on people like Mike who sell his Specialized bikes.
Thanks, Mr. Sinyard. Next time you’re in LA join us on the NPR and I’ll be honored to buy you a coffee, even though I plan to keep riding my Giant.